Their support is very responsive. I have never waited more than 5 minutes and they're pretty open about expected wait times.
The mobile app is somewhat limited (ie rudimentary). Their web tradefree is similar. They also have tz1 that's in beta and is better (but isn't adaptive for mobile). And you can also connect with Tradingview.
As for Commissions and fees, I don't have any complaints (I went into this eyes open, having done my research. IBKR was maybe ranked slightly better in commissions or fees but if their service could be ranked in the negatives I would).
If you like fees and commission this is your broker. Plus you have to pay to use the platform. Wich is pretty basic and not to user friendly. Need to log back in multiple time during the day, so day trader stay away if you need to trade fast
Good, simple, reliable. All the tools you need, plus a great mobile app.
ease of money in and out, and the pro platform
Customer service is brilliant - they just need more tools but i guess you have to use the pro version for that.
I’ve been using TradeZero and I absolutely love it! The platform is fast, reliable, and perfect for active traders, especially those into short selling. The zero-commission structure is great, and the locate tool for hard-to-borrow stocks is a game changer. The desktop platform feels professional, with solid charting and hotkeys. Definitely one of the best choices for serious traders who want direct market access and advanced tools.